Communication

Clearly and effectively exchange information, ideas, facts, and perspectives in written and oral forms to persons inside and outside of the organization.

Sample Behaviors

  • Understand the importance of and demonstrate verbal, written, and non-verbal/body language, abilities.
  • Employ active listening, persuasion, and influencing skills.
  • Communicate in a clear and organized manner so that others can effectively understand.
  • Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.
  • Ask appropriate questions for specific information from supervisors, specialists, and others.
  • Promptly inform relevant others when needing guidance with assigned tasks.

NACE Center for Career Development and Talent Acquisition®

Developing Communication

  • Design and Deliver presentations
  • Write memos
  • Write emails
  • Take course in writing and speaking
  • Lead a workshop
  • Practice listening
  • Identify your audience
  • Participate in Networking events
  • Develop your elevator pitch
  • Practice authenticity and story telling

What does growth look like?

LevelTypeDescription
1Exposure
  • Identifies strategies to clearly and effectively communicate in written and oral forms
  • Recognize the value of communicating effectively one-on-one, in groups, and in front of a large audience
  • Understands the importance of listening and composing clear messages that include providing ideas and supporting information suitable to different audiences and purposes
2Interaction
  • Determines appropriate communication channels for professional written and oral communications
  • Adapts communication methods to meet the goals and the needs of the audience
3Participation/ Proficiency
  • Tailors written and oral communications for audience without losing sight of intended outcome (others’ learning styles, languages, cultural backgrounds, and levels of understanding)
  • Determines communication strategy to present information clearly and effectively in a public forum
4Expertise
  • Reflects on one’s progress towards presenting information clearly and effectively in a public forum
  • Anticipates and prioritizes audience behavior and feedback to create and deliver professional written and oral communications
  • Facilitates effective communication one on one, in groups, and in front of an audience
5Mastery
  • Continually reflects on and seek external feedback on one’s progress towards presenting information clearly and effectively
  • Models and assists others in developing effective written and oral communications