What’s happening with telecom networks during the COVID-19 crisis? Are they crashing as some journalists say? How have customers changed and what should be done to educate them?

Two international experts joined Next Practices Live to talk about this topic.

• Dr. Bronwyn Howell is a senior lecturer at Victoria University of Wellington, New Zealand. She is also a Senior Research Associate with PURC and an Adjunct Scholar at the American Enterprise Institute. Dr. Howell provides a podcast series “Call and Chain” on ICT issues. These and other resources from her can be accessed on the Institute for Technology and Network Economics website.
• Miguel Claudio Oyonarte Weldt is Vice President of Legal and Corporate Affairs of VTR in Chile.

Our guests focused on: How has the pandemic affected how customers use communications technologies? What are the popular uses? How are these changes affecting network performance? What can network providers do to adapt their services to this new reality? What can edge providers like Netflix do? How are network providers and governments doing to help educate customers about what they should do? What do you think will be the permanent in customer behavior and networks?