2012 PURC Advanced International Practices Program: Benchmarking Infrastructure Operations

August 6 - 9, 2012
Gainesville, Florida USA

In attendance were 14 program participants, representing 8 nations, who developed the skills necessary to address today’s complex infrastructure issues. Using case studies and presentations by PURC faculty and infrastructure experts, the participants in this course analyzed the benefits, best practices, and pitfalls of benchmarking utilities.

After completing this course, participants were able to:
- Understand why benchmarking is essential for improving the performance of infrastructure organizations
- Analyze the implications of partial, limited, or incorrect information
- Assess how information on trends in key performance indicators helps decision-makers
- Understand how model specification and data outliers affect performance comparisons
- Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results


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Warrington College of Business Administration
100 BRY
PO Box 117150
Gainesville, FL 32611-7150
Phone: 352.392.2397
Fax: 352.392.2086

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