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In attendance were 14 program participants, representing 8 nations, who developed the skills necessary to address today’s complex infrastructure issues. Using case studies and presentations by PURC faculty and infrastructure experts, the participants in this course analyzed the benefits, best practices, and pitfalls of benchmarking utilities.

After completing this course, participants were able to:
- Understand why benchmarking is essential for improving the performance of infrastructure organizations
- Analyze the implications of partial, limited, or incorrect information
- Assess how information on trends in key performance indictors helps decision-makers
- Understand how model specification and data outliers affect performance comparisons
- Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results