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Anuj Kumar

William R. Hough Faculty Fellow
Associate Professor

Business Phone:
(352) 273-0587

Business Email


Anuj Kumar is an assistant Professor of Information Systems and Management at the Warrington College of Business, University of Florida. He holds a PhD in Information Systems Management from Heinz School of Information Systems and Management, Carnegie Mellon University. He also holds a Bachelor’s degree in Mechanical Engineering and a Master’s degree in Thermal Engineering from Indian Institute of Technology, India, and a Master’s degree in management from Indian Institute of Management, India.

Professor Kumar is interested in finding business relevant insights at the intersection of Information Systems, Operation Management and Marketing. Specifically, he studies multichannel customer behavior in IS enabled new technology channels e.g. customer support services at call centers and digital goods markets settings. He employs economic and behavioral theories to model customer behavior and then utilizes econometric and probabilistic methods to extract actionable insights from the field data. Professor Kumar has published his research in top tier journals like Management Science, Information Systems Research, Manufacturing & Service Operations Management and Management Information Systems Quarterly.


  • PhD - Carnegie Mellon University, 2011
  • MBA - Public Policy, Indian Institute of Management, 2006
  • MTech - Thermal Engineering, Indian Institute of Technology, 1992
  • BE - Mechanical Engineering, Indian Institute of Technology Roorkee (formerly University of Roorkee), 1990

Research Interests

  • Information Technology Enabled Multi-Channel Service Operations
  • Business Value of Information Technology
  • Digital Goods Markets

Courses Taught

Journal Article Publications

Contact Details

Business Address:
University of Florida
Warrington College of Business
Information Systems and Operations Management Department
Stuzin Hall 337

Business Phone:
(352) 273-0587

Business Email

Other Resources