Portrait Photo

Anuj Kumar

William R. Hough Faculty Fellow
Associate Professor
University of Florida,
Warrington College of Business
Department of Information Systems and Operations Management
PO Box 117169 Gainesville FL 32611
Stuzin Hall 337
(352) 273-0587

Education

PhD - Carnegie Mellon University, 2011
MBA - Public Policy, Indian Institute of Management, 2006
MTech - Thermal Engineering, Indian Institute of Technology, 1992
BE - Mechanical Engineering, Indian Institute of Technology Roorkee (formerly University of Roorkee), 1990

Research Areas

Information Technology Enabled Multi-Channel Service Operations, Business Value of Information Technology, Digital Goods Markets
Electronic Markets and Geographic Competition among Small, Local Firms
Journal: Information Systems Research
Accepted Year: 2017
Authors: Brent Kitchen Anuj Kumar Praveen Pathak

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services
Journal: Manufacturing and Service Operations Management
Accepted Year: 2015
Authors: Kinshuk Jerath Anuj Kumar Serguei Netessine

Demand Effects of Joint Product Advertising in Online Product Videos
Journal: Management Science
Accepted Year: 2014
Authors: Anuj Kumar T Yinliang

Information Discovery and the Long Tail of Motion Picture Content
Journal: MIS Quarterly
Accepted Year: 2014
Authors: Anuj Kumar Rahul Telang Michael Smith

Does Web Reduce Customer Service Cost? Empirical Evidence from a Call Center
Journal: Information Systems Research
Accepted Year: 2012
Authors: Anuj Kumar Rahul Telang

Product Customization and Customer Service Cost: An Empirical Analysis
Journal: Manufacturing and Service Operations Management
Accepted Year: 2011
Authors: Anuj Kumar Rahul Telang
Warrington Directory