2017 PURC Advanced International Practices Program: Benchmarking Infrastructure Operations

August 7 - 10, 2017
Gainesville, FL, USA

How can utilities be benchmarked for efficiency? Which types of comparisons are valid and which are invalid, possibly leading to significant errors? This advanced infrastructure course answers these questions and more, as participants (experienced utility professionals) analyze the benefits, best practices, and pitfalls of benchmarking utilities.

Upon completion, you will be able to:
- Understand why benchmarking is essential for improving the performance of infrastructure organizations
- Analyze the implications of partial, limited, or incorrect information
- Assess how information on trends in key performance indictors helps decision-makers
- Understand how model specification and data outliers affect performance comparisons
- Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results


College Info

Warrington College of Business
BRY 100
PO Box 117150
Gainesville, FL 32611-7150
Phone: 352.392.2397
Fax: 352.392.2086

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