Water Utility Regulatory Benchmarking: Performance Assessment and Improvement

February 23 - 27, 2015
Pristina, Kosovo

Understanding the benefits of benchmarking for water utilities, strengthening analytical and strategic skills, understanding the importance of incentives, and providing capacity building and best practice exchanges among Danube countries, were the goals of this five-day workshop in Kosovo organized by the Danube Water Program. Participants from regulatory agencies and ministries, the World Bank, and operators examined critical issues in water utility benchmarking, which included data collection, validation and dissemination, analysis of performance, and setting goals and action plans. The PURC faculty, Dr. Sanford Berg and Dr. Michelle Phillips, led the group through several case studies and discussions designed to improve participants’ understanding of benchmarking as it applies to water utilities while also providing an opportunity for professional networking in the region. The workshop was attended by participants from Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Macedonia, Montenegro, Republic of Kosovo, Republic of Moldova, Serbia, and Ukraine.


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