PURC Advanced International Practices Program: Benchmarking Infrastructure Operations
August 7 - 10, 2011
Gainesville, Florida USA
PURC developed the PURC Advanced International Practices Program in consultation with faculty and alumni of the PURC/World Bank International Training Program on Utility Regulation and Strategy. The 2011 courses in this new program provided experienced utility professionals with a comprehensive understanding of the technical matters of infrastructure policy.
In attendance were 21 program participants, representing 8 nations, who developed the skills necessary to address today’s complex infrastructure issues. Using case studies and presentations by PURC faculty and infrastructure experts, the courses in this program emphasized practical lessons and new techniques for addressing the most pressing pricing, market, and process issues.
After completing this course, participants were able to:
- Understand why benchmarking is essential for improving the performance of infrastructure organizations
- Analyze the implications of partial, limited, or incorrect information
- Assess how information on trends in key performance indictors helps decision-makers
- Understand how model specification and data outliers affect performance comparisons
- Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results