Performance Improvements for Caribbean Water and Sanitation Utility Companies

August 24 - 28, 2015
Miami, Florida, USA

Stakeholders in the Caribbean arrived at a consensus in identifying 4 areas critical to the improvement of Utility Performance:

1. Water Safety Plans (resource sustainability and utility resilience)
2. Communications/Customer service (credibility and legitimacy)
3. Efficiency (benchmarking, NRW, and asset management)
4. Collections and Tariff Design (financial sustainability)

Dr. Sanford Berg discussed these topics, suggested additional supporting initiatives and the foundations for high performance. View the presentation.


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Warrington College of Business
BRY 100
PO Box 117150
Gainesville, FL 32611-7150
Phone: 352.392.2397
Fax: 352.392.2086

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