During the pandemic, most utilities and regulators developed policies that kept customers connected to their utility services. Sometimes payments were simply forgiven. Other times they were simply delayed. Now some of these policies are expiring. Should they be continued? What are the financial consequences for utilities and customers? These questions and more were the subject [...]
Are you watching the Next Practices Live sessions? If you’re not, watch the session with David Cox. David gave impressive insights into what telecom companies are doing with governments and customers to address the pandemic. He shared several important insights. Here are two: (1) Everyone is trying different things, so cross sector and cross country [...]
It's easier to see how customers benefit from increased grid security than it is to justify making them pay for it. Read Dr. Ted Kury's full article at The Conversation.