Each year the David F. Miller Center for Retailing Education and Research offers an executive continuing education symposium specifically designed for retailers. The annual Retailing Smarter symposium brings together a diverse group of retail and industry participants for two days of speakers, panels, roundtables and networking. http://warrington.ufl.edu/podcasts/RetailingSmarter/ © 2007 University of Florida - Warrington College of Business Administration. All Rights Reserved. en-us Wed, 8 Aug 2007 12:54:11 -0400 webmaster@warrington.ufl.edu Wed, 8 Aug 2007 12:54:04 -0400 60 FeedForAll v2.0 (2.0.2.4) http://www.feedforall.com http://warrington.ufl.edu/podcasts/RetailingSmarter/rss_audio.xml Warrington College of Business Administration - University of Florida A Business at Florida Podcast Series: Retailing Smarter Series - Each year the David F. Miller Center for Retailing Education and Research offers an executive continuing education symposium specifically designed for retailers. The annual Retailing Smarter Symposium brings together a diverse group of retail and industry participants for two days of speakers, panels, roundtables and networking. Warrington College of Business Administration Webmaster webmaster@warrington.ufl.edu no no Author, Jill Griffin, presents BUILDING CUSTOMER LOYALTY IN A "GOOGLE-ZED" MARKETPLACE. Search technologies have enabled an unprecedented state of "customer informedness" by which the average shopper can quickly garner near-perfect buying information: what's available, from whom, at what price. A me-too offering is doomed in this new reality. Why? Because your brand is forced to compete with other me-too products and low price becomes the only differentiator. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_JillGriffin.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_JillGriffin.mp3 Mon, 25 Aug 2008 10:14:00 - 0500 2008 Retailing Smarter Symposium - Jill Griffin Author, Jill Griffin, presents BUILDING CUSTOMER LOYALTY IN A "GOOGLE-ZED" MARKETPLACE. Search technologies have enabled an unprecedented state of "customer informedness" by which the average shopper can quickly garner near-perfect buying information: what's available, from whom, at what price. A me-too offering is doomed in this new reality. Why? Because your brand is forced to compete with other me-too products and low price becomes the only differentiator. 3:46 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Chuck Rubin, President, North American Retail, Office Depot, presents STRATEGIES FOR ENGAGING YOUR MOST VALUABLE CUSTOMERS. Today's retailer needs to be more customer-focused and customer-driven than ever before. However, we must overcome our fear of retribution in declaring that not all customers are equal - and thus do not deserve equal treatment. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_ChuckRubin.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_ChuckRubin.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Chuck Rubin Chuck Rubin, President, North American Retail, Office Depot, presents STRATEGIES FOR ENGAGING YOUR MOST VALUABLE CUSTOMERS. Today's retailer needs to be more customer-focused and customer-driven than ever before. However, we must overcome our fear of retribution in declaring that not all customers are equal - and thus do not deserve equal treatment. 6:39 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Dan Stanek, Executive Vice President of TNS Retail Forward, presents RETAILING 2015: NEW FRONTIERS. Retailing in 2015 will be vastly different that it is today. A new consumer mindset will drive dramatic change throughout the shopper landscape. Explore the significant change that will shape retailing over the next eight years. Learn the Top 15 trends that will redefine the retail business environment. Identify the critical success factors that retailers and suppliers must address to successfully navigate the road to 2015. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DanStanek.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DanStanek.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Dan Stanek Dan Stanek, Executive Vice President of TNS Retail Forward, presents RETAILING 2015: NEW FRONTIERS. Retailing in 2015 will be vastly different that it is today. A new consumer mindset will drive dramatic change throughout the shopper landscape. Explore the significant change that will shape retailing over the next eight years. Learn the Top 15 trends that will redefine the retail business environment. Identify the critical success factors that retailers and suppliers must address to successfully navigate the road to 2015. 3:32 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Richard Hollinger, Professor Department of Criminology, Law and Society Director, Security Research Project, University of Florida presents 2007 NATIONAL RETAIL SECURITY SURVEY FINAL REPORT: PRELIMINARY OVERVIEW. Learn the sources of retail shrinkage, the current level of shrinkage in each of the major markets, and the countermeasures that retailers are employing to reduce shrinkage and losses, thereby increasing profits. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DickHollinger.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DickHollinger.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Richard Hollinger Richard Hollinger, Professor Department of Criminology, Law and Society Director, Security Research Project, University of Florida presents 2007 NATIONAL RETAIL SECURITY SURVEY FINAL REPORT: PRELIMINARY OVERVIEW. Learn the sources of retail shrinkage, the current level of shrinkage in each of the major markets, and the countermeasures that retailers are employing to reduce shrinkage and losses, thereby increasing profits. 3:15 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Don Whetstone, Senior Director, Merchandising Strategy and Development, Walgreens presents, FOCUSING ON THE NEIGHBORHOOD. Don will provide an overview of Walgreens position in the marketplace. He will illustrate the need for more flexibility in adapting to the neighborhood. Learn how Walgreens is adapting and differentiating themselves in the marketplace. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DonWhetstone.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_DonWhetstone.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Don Whetston Don Whetstone, Senior Director, Merchandising Strategy and Development, Walgreens presents, FOCUSING ON THE NEIGHBORHOOD. Don will provide an overview of Walgreens position in the marketplace. He will illustrate the need for more flexibility in adapting to the neighborhood. Learn how Walgreens is adapting and differentiating themselves in the marketplace. 3:45 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no John Worthington, Senior Executive Vice President, Kohl's Department Stores, presents EVERY STORE, TO EVERY CUSTOMER, EVERY TIME. Learn the strategies Kohl's has put into place to meet the demands of their ever changing customer. The introduction of new brands, new store initiatives and incorporating new technology will be discussed. Learn how these efforts assist in delivering the Kohl’s promise to Every Customer, Every Time, Every Store! http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_JohnWorthington.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_JohnWorthington.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - John Worthington John Worthington, Senior Executive Vice President, Kohl's Department Stores, presents EVERY STORE, TO EVERY CUSTOMER, EVERY TIME. Learn the strategies Kohl's has put into place to meet the demands of their ever changing customer. The introduction of new brands, new store initiatives and incorporating new technology will be discussed. Learn how these efforts assist in delivering the Kohl’s promise to Every Customer, Every Time, Every Store! 3:17 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Richard Lawlor, Vice President Retail Sales & Marketing, Hess Corporation, presents THE HESS WAY. A key ongoing initiative for Hess is the delivery of a strong customer experience. Learn how Hess selects, trains and coaches for success and how they are able to provide great customer experiences in a clean and well merchandised environment. Learn how this initiative helps to increase their volume and profits. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_RichardLawlor.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_RichardLawlor.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Richard Lawlor Richard Lawlor, Vice President Retail Sales & Marketing, Hess Corporation, presents THE HESS WAY. A key ongoing initiative for Hess is the delivery of a strong customer experience. Learn how Hess selects, trains and coaches for success and how they are able to provide great customer experiences in a clean and well merchandised environment. Learn how this initiative helps to increase their volume and profits. 2:54 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Suzanne Shelton, President and CEO, The Shelton Group presents WHAT ARE THEY THINKING? The American consumer mindset on energy efficiency and the green movement. It seems like every company's scrambling to figure out a Green market positioning. But what do consumers think about it? Do they care? And, more importantly, are they buying it? Find out what national consumer research and nationwide focus groups reveal about this topic and learn how to successfully take your Green position to market. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_SuzanneShelton.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_SuzanneShelton.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Suzanne Shelton Suzanne Shelton, President and CEO, The Shelton Group presents WHAT ARE THEY THINKING? The American consumer mindset on energy efficiency and the green movement. It seems like every company's scrambling to figure out a Green market positioning. But what do consumers think about it? Do they care? And, more importantly, are they buying it? Find out what national consumer research and nationwide focus groups reveal about this topic and learn how to successfully take your Green position to market. 2:40 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Scott Edmonds, President and CEO, Chico's FAS, Inc., presents CHICO'S: HYPER-GROWTH LESSONS LEARNED. In a ten year period from 1997 to 2007, Chico's FAS, Inc. went from being a single branded women's retailer with annual sales of $75 million to a multi-branded company with just under $2 billion in annual sales. Hear the top three lessons learned from that journey. http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_ScottEdmonds.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2008Symposium_ScottEdmonds.mp3 Fri, 8 Aug 2008 12:00:00 - 0500 2008 Retailing Smarter Symposium - Scott Edmonds Scott Edmonds, President and CEO, Chico's FAS, Inc., presents CHICO'S: HYPER-GROWTH LESSONS LEARNED. In a ten year period from 1997 to 2007, Chico's FAS, Inc. went from being a single branded women's retailer with annual sales of $75 million to a multi-branded company with just under $2 billion in annual sales. Hear the top three lessons learned from that journey. 2:29 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Bill Lucas, President & General Manager, Retail Business Group The NPD Group, Inc.</b><br /> Bill Lucas manages servicing and product development to meet the information needs of the company’s retail partners. He also oversees the recruitment and maintenance of NPD’s panel of more than 250 retail organizations in North America. Bill has over 30 years of market research experience and is considered an expert in consumer panel and retail tracking analysis and applications. He has also served as VP at Nielsen Marketing Research and as Director of Marketing and Sales for a consumer products company in Israel. Bill earned his MBA from Northwestern University’s Kellogg School of Management and also received a B.A. from Northwestern.<br /> <br /><br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_BillLucas.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_BillLucas.mp3 Tue, 23 Jan 2007 08:00:00 -0500 2007 Retailing Smarter Symposium - Bill Lucas Bill Lucas, President & General Manager, Retail Business Group The NPD Group, Inc. Bill Lucas manages servicing and product development to meet the information needs of the company’s retail partners. He also oversees the recruitment and maintenance of NPD’s panel of more than 250 retail organizations in North America. Bill has over 30 years of market research experience and is considered an expert in consumer panel and retail tracking analysis and applications. He has also served as VP at Nielsen Marketing Research and as Director of Marketing and Sales for a consumer products company in Israel. Bill earned his MBA from Northwestern University’s Kellogg School of Management and also received a B.A. from Northwestern. 2:46 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Gloria Johnson-Goins, Chief Diversity Officer, The Home Depot</b><br /> Gloria Johnson-Goins' primary responsibility is creating and implementing company-wide diversity and inclusion initiatives for the world’s second largest retailer. In this role, Mrs. Johnson-Goins is charged with leveraging diversity and inclusion to enable The Home Depot to become the Retailer of Choice, Employer of Choice, Neighbor of Choice and Investment of Choice. <br /> <br /> Mrs. Johnson-Goins holds a BA in Psychology from Standford University, a Juris Doctorate from the University of Pennsylvania School of Law, as well as an MBA from Mercer University, where she was appointed to the Dean’s Advisory Committee. Mrs. Johnson-Goins is a member of the Florida and Georgia Bars, the National Bar Association, and the American Bar Association. Additionally, Mrs. Johnson-Goins is very active in numerous professional and civic organizations that include the United Way of America, the NAACP, the Boy Scouts, Leadership Atlanta, the Atlanta Ballet and the Georgia Council on Child Abuse and has co-authored an article on the Family and Medical Leave Act, which was published in the October 1996 issue of the Georgia Bar Journal. <br /> <br /><br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_GloriaJohnson.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_GloriaJohnson.mp3 Mon, 23 Jul 2007 13:29:15 -0400 2007 Retailing Smarter Symposium - Gloria Johnson-Goins Gloria Johnson-Goins, Chief Diversity Officer, The Home Depot Gloria Johnson-Goins' primary responsibility is creating and implementing company-wide diversity and inclusion initiatives for the world’s second largest retailer. In this role, Mrs. Johnson-Goins is charged with leveraging diversity and inclusion to enable The Home Depot to become the Retailer of Choice, Employer of Choice, Neighbor of Choice and Investment of Choice. Mrs. Johnson-Goins holds a BA in Psychology from Standford University, a Juris Doctorate from the University of Pennsylvania School of Law, as well as an MBA from Mercer University, where she was appointed to the Dean’s Advisory Committee. Mrs. Johnson-Goins is a member of the Florida and Georgia Bars, the National Bar Association, and the American Bar Association. Additionally, Mrs. Johnson-Goins is very active in numerous professional and civic organizations that include the United Way of America, the NAACP, the Boy Scouts, Leadership Atlanta, the Atlanta Ballet and the Georgia Council on Child Abuse and has co-authored an article on the Family and Medical Leave Act, which was published in the October 1996 issue of the Georgia Bar Journal. 4:13 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Joe Scarlett, Chairman of the Board, Tractor Supply Company</b><br /> Joe Scarlett is a lifelong retailer who has been in leadership roles at Tractor Supply Company since 1979. During his ten plus years as CEO the company's revenues quadrupled and the price of its stock increased ten-fold. Today, as Executive Chairman, Scarlett spends his time teaching, coaching and speaking about business leadership. He teaches basic management skills to the newest store managers, works diligently with high potential managers and coaches upwardly mobile executives. <br /> <br /> In 2006, he and his family endowed the Scarlett Leadership Institute, in partnership with Belmont University, to help build the management and leadership and skills of Middle Tennessee business executives. <br /> <br /> In 2003, Ernst & Young honored Scarlett's successful retail career by selecting him as the Southeast’s Entrepreneur of the Year. In 2004 Forbes selected Tractor Supply Company as one of the Best Managed Companies in America. Scarlett served four years as Chairman of the Retail Industry Leaders Association which is the nation’s largest retail trade organization. <br /><br /> <br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_JoeScarlett.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_JoeScarlett.mp3 Mon, 23 Jul 2007 13:43:27 -0400 2007 Retailing Smarter Symposium - Joe Scarlett Joe Scarlett, Chairman of the Board, Tractor Supply Company Joe Scarlett is a lifelong retailer who has been in leadership roles at Tractor Supply Company since 1979. During his ten plus years as CEO the company's revenues quadrupled and the price of its stock increased ten-fold. Today, as Executive Chairman, Scarlett spends his time teaching, coaching and speaking about business leadership. He teaches basic management skills to the newest store managers, works diligently with high potential managers and coaches upwardly mobile executives. In 2006, he and his family endowed the Scarlett Leadership Institute, in partnership with Belmont University, to help build the management and leadership and skills of Middle Tennessee business executives. In 2003, Ernst & Young honored Scarlett's successful retail career by selecting him as the Southeast’s Entrepreneur of the Year. In 2004 Forbes selected Tractor Supply Company as one of the Best Managed Companies in America. Scarlett served four years as Chairman of the Retail Industry Leaders Association which is the nation’s largest retail trade organization. 3:36 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Ken Hicks, President and Chief Merchandising Officer, JC Penney </b><br /> Mr. Hicks was elected to his current position in January 2005. From July 2002 to <br /> 2005, he was president and chief operating officer of JCPenney stores and merchandise operations. Before joining JCPenney, he was president of Payless ShoeSource from 1999 to 2002, where he held responsibility for all elements of merchandising, marketing, product distribution, and direct product development and sourcing for 4,900 stores in 7 countries. Prior to that, Mr. Hicks was executive vice president and general merchandise manager of all merchandising and programming for the Home Shopping Network. From 1987 to 1998, he held senior management and merchandising positions for May Department Stores, including senior vice president of strategic planning and general merchandise manager for several divisions. From 1982 to 1987, he was a senior engagement manager for McKinsey and Company Consultants. <br /> <br /> Hicks graduated from the United States Military Academy at West Point, NY and served in the U. S. Army, attaining the rank of captain. After leaving the Army, he earned an MBA with highest honors from Harvard University. <br /><br /> <br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_KenHicks.mp3 http://warrington.ufl.edu/podcasts/RetailSystemsandManagement/audio/RetailSystemsandManagement_2007_SteveJamieson.mp3 Mon, 23 Jul 2007 14:02:03 -0400 2007 Retailing Smarter Symposium - Ken Hicks Ken Hicks, President and Chief Merchandising Officer, JC Penney Mr. Hicks was elected to his current position in January 2005. From July 2002 to 2005, he was president and chief operating officer of JCPenney stores and merchandise operations. Before joining JCPenney, he was president of Payless ShoeSource from 1999 to 2002, where he held responsibility for all elements of merchandising, marketing, product distribution, and direct product development and sourcing for 4,900 stores in 7 countries. Prior to that, Mr. Hicks was executive vice president and general merchandise manager of all merchandising and programming for the Home Shopping Network. From 1987 to 1998, he held senior management and merchandising positions for May Department Stores, including senior vice president of strategic planning and general merchandise manager for several divisions. From 1982 to 1987, he was a senior engagement manager for McKinsey and Company Consultants. Hicks graduated from the United States Military Academy at West Point, NY and served in the U. S. Army, attaining the rank of captain. After leaving the Army, he earned an MBA with highest honors from Harvard University. 3:38 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Mark Emkes, Chairman & CEO, Bridgestone Americas Holding, Inc., Bridgestone Firestone North American Tire, LLC (BFNT) </b><br /> Mark Emkes graduated from DePauw University in 1975 with a Bachelor of Arts degree in economics. In 1976, he earned his MBA degree in International Management from Thunderbird, The Garvin School of International Management, located in Phoenix, Arizona. <br /> <br /> During that same year, Mr. Emkes began his career at the Firestone Tire & Rubber Company as an International Trainee. He was promoted to store manager in 1977. From 1979 to 1997,&nbsp;&nbsp;he held various overseas management positions in the United Arab Emirates, Spain, Brazil and Mexico. Emkes was promoted to Executive Vice President of Bridgestone Firestone, Inc. and elected to its board of directors in 1999, while concurrently holding the title of President of Bridgestone/Firestone Brazil. In 2000, he was named President of Bridgestone/Firestone Latin American Operations. In 2002, he became Chairman, CEO & President of Bridgestone/Firestone North American Tire, LLC , serving also as a member of the board of directors of Bridgestone Americas. In 2004, Mr. Emkes was promoted to Chairman & CEO of Bridgestone Americas Holding, Inc., Chairman & CEO of Bridgestone Firestone North American Tire, LLC and was elected as a member of the Board of Directors of Tokyo-based Bridgestone Corporation.<br /><br /> <br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_MarkEmkes.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_MarkEmkes.mp3 Mon, 23 Jul 2007 14:07:15 -0400 2007 Retailing Smarter Symposium - Mark Emkes Mark Emkes, Chairman & CEO, Bridgestone Americas Holding, Inc., Bridgestone Firestone North American Tire, LLC (BFNT) Mark Emkes graduated from DePauw University in 1975 with a Bachelor of Arts degree in economics. In 1976, he earned his MBA degree in International Management from Thunderbird, The Garvin School of International Management, located in Phoenix, Arizona. During that same year, Mr. Emkes began his career at the Firestone Tire & Rubber Company as an International Trainee. He was promoted to store manager in 1977. From 1979 to 1997, he held various overseas management positions in the United Arab Emirates, Spain, Brazil and Mexico. Emkes was promoted to Executive Vice President of Bridgestone Firestone, Inc. and elected to its board of directors in 1999, while concurrently holding the title of President of Bridgestone/Firestone Brazil. In 2000, he was named President of Bridgestone/Firestone Latin American Operations. In 2002, he became Chairman, CEO & President of Bridgestone/Firestone North American Tire, LLC , serving also as a member of the board of directors of Bridgestone Americas. In 2004, Mr. Emkes was promoted to Chairman & CEO of Bridgestone Americas Holding, Inc., Chairman & CEO of Bridgestone Firestone North American Tire, LLC and was elected as a member of the Board of Directors of Tokyo-based Bridgestone Corporation. 3:00 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no <b>Michael Jeppesen, DSVP Global Sourcing & Product Development, Payless ShoeSource </b><br /> Michael Jeppesen joined Payless in November 2005 as Division Senior Vice President , GlSourcing & Product Development. Prior to that he was Senior Vice President, Product Development, Design and Sourcing for Saucony, Inc. from 2001 to 2005. Michael also has held leadership positions with companies in the United States, Asia and Europe, including Coach, ECCO and Adidas. He earned his first degree in business administration at the Copenhagen Business School in Denmark, and an MBA at Cranfield University in Cranfield, United Kingdom. <br /> <br /><br /> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_MichaelJeppesen.mp3 RetailingSmarter/audio/RetailingSmarter_2007Symposium_MichaelJeppesen.mp3 Mon, 23 Jul 2007 14:24:34 -0400 2007 Retailing Smarter Symposium - Michael Jeppesen Michael Jeppesen, DSVP Global Sourcing & Product Development, Payless ShoeSource Michael Jeppesen joined Payless in November 2005 as Division Senior Vice President , GlSourcing & Product Development. Prior to that he was Senior Vice President, Product Development, Design and Sourcing for Saucony, Inc. from 2001 to 2005. Michael also has held leadership positions with companies in the United States, Asia and Europe, including Coach, ECCO and Adidas. He earned his first degree in business administration at the Copenhagen Business School in Denmark, and an MBA at Cranfield University in Cranfield, United Kingdom. 1:37 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no Paul Levesque, President & Founder, Customer Focus Breakthroughs, Inc.
Paul Levesque has over two decades of experience as an international customer focus consultant. As lead instructor at the Achieve Group's Service Quality Academy, and more recently as founder and CEO of Customer Focus Breakthroughs, Inc., he has helped over 350 corporate clients plan and implement their customer focus improvement initiatives. Paul has partnered with Novations Group in the creation of a training approach to support Paul's 4th book, Customer Service from the Inside Out.. Paul appears as on-camera host in a number of commercially distributed video tapes on customer focus themes. Articles he has written have appeared in such publications as Quality Digest,, Canada's national newspaper, The Globe and Mail, and One Stop Guide to Employer Branding (Personal Toda, U.K.). His first book, The WOW Factor: Creating a Customer Focus Revolution in Your Business, was published in 1995.


]]> http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_PaulLevesque.mp3 http://warrington.ufl.edu/podcasts/RetailingSmarter/audio/RetailingSmarter_2007Symposium_PaulLevesque.mp3 Mon, 23 Jul 2007 14:37:37 -0400 2007 Retailing Smarter Symposium - Paul Levesque Paul Levesque, President & Founder, Customer Focus Breakthroughs, Inc. Paul Levesque has over two decades of experience as an international customer focus consultant. As lead instructor at the Achieve Group's Service Quality Academy, and more recently as founder and CEO of Customer Focus Breakthroughs, Inc., he has helped over 350 corporate clients plan and implement their customer focus improvement initiatives. Paul has partnered with Novations Group in the creation of a training approach to support Paul's 4th book, Customer Service from the Inside Out.. Paul appears as on-camera host in a number of commercially distributed video tapes on customer focus themes. Articles he has written have appeared in such publications as Quality Digest,, Canada's national newspaper, The Globe and Mail, and One Stop Guide to Employer Branding (Personal Toda, U.K.). His first book, The WOW Factor: Creating a Customer Focus Revolution in Your Business, was published in 1995. 2:52 Warrington College of Business Administration business, education, college, university, florida, academics, retail, management, finance, entrepreneurship, marketing, research no no