TECHNICAL SERVICES WEB, DATA &
COMMUNICATION SERVICES TEACHING EXCELLENCE AND ASSESSMENT COPY CENTER CONTACT INFORMATION

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Technical Services

The Dudziak-McClintock Business Technology Center provides computer support to Warrington College of Business Administration faculty, staff & graduate students. Services include software installation, hardware configuration and resolving computer, printer, internet or network access problems. We also provide recommendations for computer purchases or upgrades.

CBAHelp

Request Technical Support

The College's online help system is the most efficient way to get help with any information technology issue...software, computer equipment, viruses, training, etc. CBAHelp requests are monitored by the technical staff many times per day and routed to the designated departmental support person. Please note the service priority levels for requests.

• Immediate: Emergency help is needed, e.g. in a classroom. Call 273-0248.
• Priority: Help within 4 hours. Submit a CBAHelp request; select "Priority."
• Normal: Help by next business day. Submit a CBAHelp request; select "Normal."

DMBTC Technicians

A technician has been assigned to manage support requests for each department. You will find yours in the list below.

Support Teams

Equipment Check-out

Laptop Computers, Videoconference System, Projector to use with Laptops or PCs, Document Camera, Please make reservation through the CBAHelp Request.

Hardware Purchasing Recommendations

The DMBTC offers recommendations on hardware purchases such as printers and laptops. We can help you to determine your needs and provide a suggestion that suits those needs.

Printer Purchasing Recommendations

Weekend Support

The TAC will have one support person available Saturdays & Sundays from 7am-9pm, excluding reasonable breaks for lunch and dinner.

The following support priorities will apply:

• Network failures
• Supporting classrooms that are in-use
• Support for working professional students
• Other support duties

Weekend TAC Support will be available to assist all working professional program on Saturday and Sunday to ensure that there are no technology issues in the classroom. Request support by submitting a CBAHelp to request technical support.

Technology Assistance Center

The Technology Assistance Center (TAC) provides class website and video lecture support to Warrington College of Business Administration students.

Graduate business students may contact the TAC for assistance with software, hardware, user accounts, internet or network access.

Student Support