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How can utilities be benchmarked for efficiency? Which types of comparisons are valid and which are invalid, possibly leading to significant errors? This course answers these questions and more, as participants analyze the benefits, best practices, and pitfalls of benchmarking utilities. Join us!

Upon completion, participants will be able to:

-Understand why benchmarking is essential for improving the performance of infrastructure organizations
-Analyze the implications of partial, limited, or incorrect information
-Assess how information on trends in key performance indictors helps decision-makers
-Understand how model specification and data outliers affect performance comparisons
-Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results

Course Fee is US $3,900
The fee includes:
- Program tuition
- Hotel accommodations for five (5) nights (arrival Sunday, August 4 departure, Friday, August 9)
- Meals (Monday-Thursday) breakfast, refreshment breaks, lunches, and 3 dinners
- Reading and classroom material
- Welcome Reception, Sunday, August 4, 2013

Additional Documents